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Refund Policy

Introduction

At Creatricx, we are committed to delivering high-quality IT, development, and digital marketing services. Client satisfaction and transparency are important to us.

This Refund Policy explains the conditions under which refunds may or may not be issued for services purchased from Creatricx.

By engaging with our services, you agree to the terms outlined below.

1. Service-Based Nature of Our Work

Creatricx provides custom digital services including:

  • Software Development
  • Website Development & Maintenance
  • Mobile App Development
  • UI/UX Design
  • E-commerce Solutions
  • SEO and Digital Marketing
  • Google Ads and Advertising Management
  • AI Automation Services

Since our work is customized, time-based, and project-specific, refunds are handled differently than physical products.

2. General Refund Policy

Refunds may be considered only under specific circumstances, depending on the stage and nature of the service.

Refund eligibility is based on:

  • Work already completed
  • Resources and hours invested
  • Project scope and agreement terms
  • Payment structure (milestone or upfront)

3. Non-Refundable Services

The following are generally non-refundable:

  • Completed project milestones
  • Services that have already been delivered
  • Digital marketing setup fees
  • Advertising campaign management once launched
  • Third-party tool costs (hosting, plugins, paid software)
  • Paid ad spend (Google Ads, Meta Ads budgets)
  • Consultation or strategy sessions already provided

Once work has started, the time and expertise invested cannot be reversed.

4. Refunds Before Project Initiation

If a client cancels a service before work has started:

  • A refund may be issued after deducting administrative or processing costs
  • Any initial consultation or planning effort may be excluded

Refund requests must be made in writing within a reasonable timeframe.

5. Partial Refunds (Ongoing Projects)

For projects in progress, partial refunds may be evaluated if:

  • The client terminates the project early
  • Work has not yet reached a milestone
  • No major resources have been allocated

Refunds will be calculated based on:

  • Work completed
  • Time invested
  • Remaining scope of delivery

Creatricx reserves the right to decline refunds for work already in progress.

6. Marketing & Advertising Refund Policy

Digital marketing and advertising results depend on external factors such as:

  • Market competition
  • Budget
  • Platform algorithms
  • Customer behavior
  • Industry trends

For this reason:

  • SEO services are not refundable once initiated
  • Google Ads management fees are non-refundable after campaign activation
  • Ad spend paid to platforms is always non-refundable

Creatricx does not guarantee specific rankings, sales, or lead volume.

7. Project Delays and Client Responsibility

Refunds will not be issued for delays caused by:

  • Client not providing content, approvals, or access
  • Delayed communication
  • Scope changes during execution
  • Third-party service disruptions

Timely collaboration is required for successful delivery.

8. Dispute Resolution

If you are dissatisfied with a service, we encourage you to contact us first.

Creatricx will attempt to resolve concerns through:

  • Revisions within scope
  • Technical adjustments
  • Support and consultation
  • Mutually agreed solutions

We believe in long-term partnerships, not disputes.

9. How to Request a Refund

To request a refund, clients must contact us in writing with:

  • Full name
  • Project details
  • Reason for refund request
  • Invoice or payment reference

Refund requests can be sent to:

📩 support@creatricx.com

All requests are reviewed within 5–10 business days.

10. Refund Processing

If a refund is approved:

  • Refunds will be processed through the original payment method
  • Processing time may vary depending on banking systems
  • Creatricx is not responsible for third-party transaction delays

11. Changes to This Refund Policy

Creatricx may update this Refund Policy at any time to reflect:

  • Business process changes
  • Legal updates
  • Service structure modifications

Updates will be posted on this page.

12. Contact Us

For questions about our Refund Policy, please contact:

📌 Creatricx
📍 Address: H04 Rufi Lake Drive, Block 18, Gulistan-e-Johar, Karachi, Pakistan
📩 Email: info@creatricx.com
📞 Phone: +92 322 3597725
🌐 Website: https://creatricx.com/

Closing Statement

Creatricx is committed to fair business practices, transparency, and delivering high-quality services. We encourage clients to communicate openly so we can ensure a successful working relationship.