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Data Processing Agreement (DPA) – Creatricx

Introduction

This Data Processing Agreement (“DPA”) explains how Creatricx processes personal data on behalf of clients in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Creatricx may act as a Data Processor when providing services such as software development, website maintenance, marketing, analytics, or automation solutions.

This agreement outlines responsibilities, safeguards, and processing terms to ensure transparency and lawful handling of personal information.

1. Parties Involved

Data Controller

The client or organization that determines the purpose and means of processing personal data.

Data Processor

Creatricx, providing services that may involve processing personal data on behalf of the client.

2. Scope of Data Processing

Creatricx may process personal data only when required to deliver agreed services, including:

  • Website and software development
  • Hosting and technical support (if applicable)
  • CRM, dashboards, and automation systems
  • Digital marketing and advertising campaign support
  • Analytics and conversion tracking setup
  • E-commerce integrations (Shopify, WooCommerce)

Processing is limited to the scope defined in client agreements or service contracts.

3. Types of Personal Data Processed

Depending on the project, processed data may include:

  • Names
  • Email addresses
  • Phone numbers
  • Customer order information
  • Website user behavior (analytics data)
  • Lead form submissions
  • Technical identifiers (IP address, device type)

Creatricx does not intentionally process sensitive personal data unless explicitly required and contractually agreed.

4. Purpose of Data Processing

Creatricx processes personal data only to:

  • Provide contracted services
  • Maintain website or application functionality
  • Support marketing performance and optimization
  • Improve system security and reliability
  • Assist clients with operational automation
  • Deliver technical development requirements

Data is never processed for unauthorized or unrelated purposes.

5. Processing Duration

Personal data is processed only for the duration of:

  • The active service contract
  • Required maintenance/support periods
  • Legal retention obligations (if applicable)

After the contract ends, data is securely deleted or returned upon client request unless retention is legally required.

6. Processor Obligations (Creatricx Commitments)

Creatricx agrees to:

Process data only on documented client instructions
Maintain confidentiality and data protection standards
Apply appropriate technical and organizational security measures
Ensure authorized staff are trained in data privacy
Notify clients of any data breaches without undue delay
Assist clients in meeting GDPR compliance requirements

7. Security Measures

Creatricx implements reasonable security practices, including:

  • Secure data handling procedures
  • Restricted access controls
  • Encrypted communication when possible
  • Regular software updates and monitoring
  • Protection against unauthorized access

Security measures may vary depending on project complexity and service scope.

8. Sub-Processors and Third-Party Providers

Creatricx may engage trusted third-party sub-processors such as:

  • Hosting providers
  • Cloud infrastructure platforms
  • Analytics tools (Google Analytics)
  • Advertising platforms (Google Ads, Meta Ads)
  • Email or communication service providers

All sub-processors are required to follow appropriate confidentiality and data protection obligations.

9. International Data Transfers

Creatricx operates globally, and data may be processed outside the EU.

When applicable, Creatricx ensures:

  • Appropriate safeguards are applied
  • Data is processed securely
  • GDPR transfer requirements are respected

Clients acknowledge that international service delivery may involve cross-border processing.

10. Client Rights and Support

Creatricx supports clients in responding to data subject requests, including:

  • Access requests
  • Data correction
  • Data deletion
  • Processing restrictions
  • Data portability
  • Objection handling

Clients may contact Creatricx for assistance at:
📩 support@creatricx.com

11. Data Breach Notification

In the event of a confirmed personal data breach, Creatricx will:

  • Notify the client without undue delay
  • Provide relevant breach details
  • Assist in mitigation and resolution steps
  • Support compliance reporting where required

12. Data Return or Deletion

Upon termination of services, Creatricx will, upon request:

  • Return client personal data
    or
  • Securely delete personal data

unless retention is required by law or agreed contractually.

13. Compliance With Applicable Laws

Creatricx commits to compliance with relevant privacy laws, including:

  • GDPR (European Union)
  • Applicable local data protection regulations
  • Industry-specific privacy obligations where relevant

14. Contact Information

For DPA-related questions or privacy concerns, contact:

📌 Creatricx
📍 Address: H04 Rufi Lake Drive, Block 18, Gulistan-e-Johar, Karachi, Pakistan
📩 Email: info@creatricx.com
📞 Phone: +92 322 3597725
🌐 Website: https://creatricx.com/

Closing Statement

Creatricx is committed to responsible and transparent personal data processing. This Data Processing Agreement ensures trust, compliance, and secure collaboration for all client projects, including those within the European Union.